Account and data requests

How to request

Email hello@thenivala.com to see, correct or delete the details we hold about you, or to download your café’s records.

Use the café owner’s account email and include the café name and what you want us to do. Support handles the request manually and verifies it with the café owner before changing or deleting café account data. Sending a request does not automatically delete the account or its records.

We reply within 30 days. We never ask for your password or staff PINs to do this.

What is retained

• Bills, payments, refund bills and tax records: at least 8 years from the end of the financial year they belong to, as Indian tax law requires. This applies even after you stop using Nivala.
• Other account details after you leave: deleted when you ask, except what the law says we must keep.
• Nightly encrypted copies: deleted after 30 days.
• Records of sign-in attempts: deleted after 30 days. Server logs: deleted within 90 days.

Guest data requests

A guest who wants to see or delete their details should ask the café first. The café, or the guest, can also email hello@thenivala.com; we will help the café answer within 30 days.

Full privacy wording: Nivala Privacy.