Refund and cancellation policy

This policy covers your monthly Nivala plan (Starter ₹999 or Plus ₹1,299 a month per café). There is no free trial, and setup and practice are free.

The rule

• Monthly fees already paid are not refunded.
• You can cancel any time; you keep access until the end of the month you paid for.
• If we charge you twice or charge the wrong amount, we refund the extra in full within 7 working days.

How to cancel

Your plan renews automatically every month and we charge your saved payment method on each renewal date until you cancel. Cancel any time from Back office → Nivala Subscription in the app; it stops the next charge.

After the paid month ends, new orders pause. Your records stay readable and you can download them as CSV. You can choose a plan again any time.

If we charged you wrongly

Email hello@thenivala.com with your café name and the date and amount of the charge. If we charged you twice or charged the wrong amount, we send the extra back in full to the same card or UPI account within 7 working days. Your bank may take a few more days to show it.

Your guests’ refunds

Refunds you give your own guests are between your café and your guests. Nivala only records them; we do not move that money.